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A Samarthanam Initiative

BPO & Call Centre Training Unit for the Disabled 

Samarthanam Trust for the Disabled opened Samarthanam ‘Shristi’ a unique BPO/Call Centre Training Unit for the Disabled on Saturday, 10th July, at KRUPHWODS, Peenya.  

Samarthanam ‘Shristi’ a BPO training program has been initiated in association with the Department of Welfare of the Disabled and Senior Citizens, Government of Karnataka, Ministry of Personnel and Public Grievances and Pensions, Department of Administrative Reforms and Public Grievances, New Delhi, Karnataka Rural Poor Handicapped Women’s Development Society (KRUPHWODS) and support by ADC, India. This initiative is a unique Public Private NGO Partnership, the first of its kind along with a similar setup at Hubli started recently. 

Mr. K.L. Thimananjaih, Corporator, Peenya, Ms. M.V. Savithri, Director, Department of Welfare of the Disabled and Senior Citizens, Government of Karnataka , Mr. C.K. Koshy , Senior Advisor, CBPR Technical Support Team DARPG GOI , Mr. Raj Raj Kumar, Managing Director, ADC, India, Ms. Meenu Bambani, Global head, CSR, Mphasis, Mr. Mahantesh G. Kivadasannavar, Founder Managing Trustee, Samarthanam and many other dignitaries of high standing graced the Inaugural ceremony.

Ms. M.V. Savithri, Director, Department of Welfare of the Disabled and Senior Citizens , GOK, welcomed the august gathering and congratulated Samarthanam for taking the initiative and extended the department’s support for smooth running of the project.

Mr. C.K. Koshy, Senior Advisor, CBPR Technical Support Team, DARPG, Govt. Of India, said it is not the time to deliver a speech but to congratulate Samarthanam for the remarkable partnership and congratulated Samarthanam for its passion and zeal and also said that the light lit here acknowledges to carry the message for replicating the same initiative as a role model to Delhi and other states as well.

Mr. Raj Raj Kumar, Managing director, ADC India, extended his passionate support to the BPO initiative, Ms. Meenu Bambani, Global Head ,CSR, Mphasis stated that disability is not an hindrance for education and employment opportunities with such initiatives and also said that the company would come forward to hire the first batch of
candidates after the training.

Mr. S. Nagarajan, Founder , CEO , 24 /7 said that the BPO Industry is a revolution in India and there is a lot of scope for the BPO aspirants. Addressing the gathering, Mr. Mahantesh G.K., Founder Managing Trustee of Samarthanam said that every year, we intend to train over 300 disabled youth across the state of Karnataka which would enable them to get a decent job in the corporate sector and make them self reliant. He also explained the importance of Samarthanam’s unique partnership with the Govt of India, Govt. of Karnataka and Corporates which is now a reality.

Samarthanam ‘Shristi’ training unit envisages creating a corporate training environment in Business Processing Operations (BPO) and call operations to disabled youth. The training center and call center facilities will be accessible to the needs of disabled and will incorporate assistive aids like Interactive classrooms, Audio visual aids, CRM, Jaws and Simulation  Softwares. Each batch would train 25 persons with various disabilities in a duration of 6 months. Samarthanam has evolved the training module which includes latest and best inputs from the BPO Industry. Food and accommodation is provided free of cost along with placement assistance at the end of course based on candidates performance.

The candidates will be imparted training in Technical and Non –technical areas like Call management, Telecalling , Communication skills, Accent training , Customer service, soft skills, Client Relations,  Conflict management etc by skilled faculty.  
 
Samarthanam Trust
Samarthanam Trust works towards creating an inclusive society which provides opportunities-without any discrimination—for the development of the visually impaired, disabled and underprivileged people.
For further details visit: www.samarthanam.org

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